Shakeroo Privacy Policy – Merchant

Privacy Policy for Shakeroo Merchant

Last Updated: May 2024

1. Introduction

Shakeroo.com.au (“Shakeroo”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Shakeroo Merchant App (“Platform”). This Policy applies globally unless specific regional provisions apply. By using the Platform, you agree to the practices described in this Policy.

2. Who This Policy Applies To

This Privacy Policy applies to:

  • Merchants using the Shakeroo Merchant App

  • Authorised business representatives

  • Individuals submitting business registration information

Note: This policy does not cover end-user consumer data collected through the User App (which is covered in a separate User Privacy Policy).

3. Information We Collect

We collect the following categories of information:

3.1 Business Information

  • Legal trading name and business type

  • Business registration number (ABN / Company Number)

  • Physical address and store coordinates (Latitude/Longitude)

  • Business contact details (Phone, Email, Website)

3.2 Responsible Person Information

  • Full name and role/title

  • Personal contact phone and email

3.3 Account Information

  • Email address and account/subscription status

  • Encrypted password (processed via secure authentication providers)

3.4 Transaction & Voucher Data

  • Voucher creation details and quantity settings

  • Redemption history, timestamps, and QR scan verification logs

3.5 Device & Technical Data

  • Device type, operating system, and App version

  • IP address, crash logs, and usage analytics

4. How We Use Information

We use collected information to:

  • Verify merchant eligibility and prevent fraud.

  • Provide platform functionality, including voucher creation and redemption.

  • Process subscription payments and improve system performance.

  • Comply with legal and regulatory obligations.

We do not sell merchant personal data.

5. Legal Basis for Processing

Depending on your jurisdiction, we process data based on:

  • Contractual necessity: To provide the services you signed up for.

  • Legal obligations: To comply with tax and business laws.

  • Legitimate interests: For security and platform improvement.

  • Consent: Where you have explicitly granted it.

6. Data Sharing

We may share information with:

  • Cloud service and identity verification providers.

  • Payment processors (for subscriptions).

  • Legal authorities when required by law.

All service providers are contractually required to safeguard your information.

7. International Data Transfers

As a global platform, data may be stored or processed in Australia, the United States, or other countries where our cloud providers operate. We implement appropriate safeguards for cross-border transfers as required by law.

8. Data Retention

We retain information:

  • While your account remains active.

  • As required by tax, regulatory, or legal obligations.

  • As necessary to resolve disputes.

9. Data Security

We implement technical and organisational safeguards, including:

  • Secure cloud infrastructure and encrypted communications.

  • Strict database access restrictions and authentication controls.

Note: No system is 100% secure. Merchants are responsible for protecting their login credentials.

10. Your Rights

Depending on your location, you may have the right to:

  • Access, Correct, or Delete your data.

  • Request Data Portability or restrict/object to processing.

Contact: support@shakeroo.com.au

(We may verify your identity before responding to requests.)

11. Regional Provisions

11.1 Australia

We comply with the Privacy Act 1988 (Cth). Complaints can be lodged with the Office of the Australian Information Commissioner (OAIC).

11.2 EEA & UK

Processing complies with the GDPR/UK GDPR. You have the right to lodge complaints with your local Data Protection Authority.

11.3 United States

We do not “sell” personal information as defined by state laws. You may request access or deletion subject to verification.

12. Children’s Privacy

The Platform is intended for business use only. We do not knowingly collect data from individuals under 18 years of age.

13. Cookies & Tracking

We use analytics tools and diagnostic logging to ensure app performance. Where required by law, we implement necessary consent mechanisms.

14. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via in-app notices, email, or website updates.

Contact Us

For any questions regarding this Privacy Policy, please contact us at:

Email: support@shakeroo.app

Web: www.shakeroo.app